Appointments

Appointments System

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

To book an appointment, please either:

  • Call our main switchboard number – 01297 443399  or 01297 445777
  • Visit reception in person.
  • Register for online services by contacting Reception at the Practice and book online

We make every effort to keep appointment times but there may be occasions when they overrun.

Triage/Same Day Emergency Appointments

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

Triage

If you feel you require an urgent/same day appointment, telephone the surgery and request triage. You will be asked if willing to give the receptionist some background to your complaint. This is to give us a better opportunity to assess your need. You are more than likely to receive call-back from a Nurse Practitioner who will assess and advise according to need

Triage Explained:
Triage is a system to determine the priority of a patient’s treatment based on the severity of their condition.

Will I get an appointment?

  • They may make an appointment that day, either with themselves or another Doctor or Nurse.
  • They may be able to give advice over the telephone and book a follow up appointment for another day.
  • They may be able to reassure you that your symptoms are not serious and transfer you to reception to make a routine appointment.
  • They may prepare a prescription for you.

PLEASE NOTE: An emergency triage appointment is to treat your presenting condition and is for one patient only. Please make a routine appointment to discuss any other problems you may have.

Telephone Consultation

  • Occasionally you may have a query that does not require a full face-to-face surgery consultation. Simple queries and some simple medication reviews can be undertaken via the telephone.
  • Each doctor on duty has telephone consultations which can be booked via reception
  • As these appointments are booked at 5 minute intervals, it is expected that the patient will be available to talk when the doctor calls. If the call is not answered this will be classed as a missed appointment and will need to be re-arranged for another time.
  • Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The doctor cannot legally talk to a patient's relatives about their health without written consent of the patient. The doctor will ensure that the telephone conversation is held in a room where the consultation cannot be over-heard. It is the patient's responsibility to ensure that they use a telephone in a suitably private area.

Helping the Appointment System Run Smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
  • One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • When arriving at the surgery for your appointment, always inform reception
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please ask at reception
  • If you would like a chaperone please speak to the doctor.

Not Registered for Online Services?

Home Visits

The Doctors will visit patients who are too ill or disabled to come to the surgery.  It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery.

Please try to make your request before 10.00 am and be prepared to give a brief summary of your problem so that the best possible service may be offered to you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Chaperone

Lyme Bay Medical & Dental Practice is committed to providing a safe and comfortable environment for patients and staff, where best practice is being observed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, procedure or examination if they feel they need one. The chaperone can be the patient’s own choice. However, on some occasions a formal trained chaperone is required who would be a member of the practice staff.

All chaperones are DBS checked and trained to understand their role and responsibilities and are competent to perform that role.

Whenever it is possible we would ask you to make your request at the time of your booking so that the surgery can make the necessary arrangement. Sometimes it may mean the postponement of your appointment.

Opening Times

Please select a site

Extended Practice Opening Hours

The Practice offers extended hours appointments at the following times:

  • Saturday 9 – 12pm at Lyme Regis Medical Centre
  • Monday 6.30 - 7pm at Kent House Health Centre

Arrange Hospital Transport

Non-Emergency Patient Transport services (NEPTs) 01278 727457.

From 1 July 2019, booking for NEPTS in Dorset will be handled by the NHS Patient Transport Advice Centre (PTAC).

This means that from this date people requesting transport will need to call a new number 01278 727457.

Callers to PTAC will have their needs assessed by a member of the team and – if eligible – transport will be arranged via the existing provider, E-Zec.

If the caller is not eligible, PTAC will signpost them to other appropriate alternative services such as voluntary car schemes, community transport schemes, public and private transport, whichever best meets their needs.  Healthcare Travel Cost (HTC) reimbursement scheme information will also be made available to them.

The new arrangements will help deliver a consistent approach to NEPTS across the south west of England. It is anticipated that it will make better use of the funds available and help to ensure people who need the service can access it and get to hospital.

Trip Community Transport

These services are available to people unable to access public transport due to where they live or because of physical difficulties. Schemes often use volunteer drivers, provide cars or wheelchair-accessible transport and may be able to give some assistance to passengers from their house to the car and back.

Advance booking is always recommended. They make a charge based on mileage, payment is usually required at the start of the journey and receipts are given so eligible patients can reclaim costs of some journeys. Some schemes also make a booking charge – this will not be refunded.

Please call 01404 46529 or visit http://tripcta.org/ for more details.