Patient Information

Content

On this page you are able to find further information on the following:

  • Register as a new Patient
  • New Patient Questionnaire
  • New Patient Registration Form
  • Practice Area
  • Obtain a Fitness for Work Note
  • Temporary Patient Registrations
  • Making a Suggestion or Complaint
  • Information for Carers
  • Non English Speakers
  • Patient Facilities
  • Named GP
  • Training Practice

Register as New Patient

The easiest way to register with this practice is via the online links below, or you can print out a form here, complete and either scan and return to the practice via email or drop in to us Registration Form.pdf

If you are unable to register online, please come into the surgery and ask for a registration form.  We will need to know your previous address and personal details together with the name and address of your previous doctor. 

We strongly encourage a New Patient check with our HCA on completion of the form.

We comply with the NHS (Caldicott) guidelines in respect of confidentiality.  Please keep us informed of any changes in your personal details i.e. telephone number, mobile number and address.

Practice Area

Practice boundary map

Obtain a Fitness for Work Note

The DWP has issued strict guidelines for doctors to follow when issuing Fitness for Work notes (formerly known as ‘sick notes’).

If the illness is:

Less than 3 days: your employer should not require a Fitness for Work note

Between 3 and 7 days: you should hand your employer a “self certificate” (SC1). You do not need to see the doctor for this

More than 7 days: You will need a Fitness for Work note and must see the doctor to get one. It is only at 7 days that you need a doctors’ note. If you require a note covering illness when you saw a different doctor (e.g. casualty) the doctor at the surgery must be in receipt of written evidence that you saw another doctor.

Fitness for Work notes needed before 7 days illness will incur a charge that should be borne by your employer.

Please visit the Department for Work and Pensions website for more information.

If you require a sick note from the Practice, please complete an e-consult online.

Temporary Patient Registrations

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Making a suggestion or complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately or alternatively email administrator.lyme@dorsetgp.nhs.uk using Suggestion or Complaint as the subject header. 

Information for Carers

Identificaton of Carers

The Practice keeps a record of all known carers, as well as those being cared for.  It is important that the Practice team recognises the role that carers play in co-coordinating the care and support required by dependant patients.  Carers should be actively involved in discussions of treatment and expected outcomes; together with the recognition of the impact caring has on them as an individual. 

The Practice Carer Lead is Diane Spencer.

Definition of a Carer

“A carer is someone, who without payment, regularly helps a disabled, mentally or physically ill or frail relative, friend or neighbour.” (Help and Care)"

Aims

The Practice aims to identify all carers within the Practice, to ensure that carer and caree have their physical and mental needs assessed by a health care professional.  To ensure that a suitable social services assessment and referral has been carried out. To give guidance and support by signposting or referring to appropriate support agencies as needed. To identify to the carer who the carer’s nurse lead is within the Practice and how to contact them if required. 

Identification

Carers can be identified from numerous sources including conditions which may indicate the need for a carer, repeat prescriptions, identification during routine consultations and home visits, new patient health questionnaires, applications concerning Disability Allowance, hospital discharge summaries, Primary Health Care Team meetings, advertising within the Practice.

Young Carers

A young carer is someone aged 18 or under who helps to look after a relative who has a disability, illness, mental health condition, or drug or alcohol problem . The majority of young carers   look after one of their parents   or   care for a brother or sister . They do jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move around. Y oung carers under 16 can ask social services for a  carer’s assessment whenever the person they are looking after is having an assessment of their own, and can ask social services for a carer’s assessment whenever they like.

The  Young Carer’s Charter   was drawn up by the  Princess Royal Trust for Carers   and sets out the rights young carers feel they're entitled to.

Obtaining Consent

Once a carer is identified, written consent must be obtained for this detail to be recorded. The consent of the person cared for should also be sought in order to share clinical information with the carer.  When identified, the appropriate Read codes should be input to the patients Systmone records i.e. Carer 918A, Cared for 918F.

Referral

Having identified a carer, it is most important that they are offered referral to the various support agencies such as, Social Services for statutory assessment of their needs, and respite care, the National Strategy for Carers, local carers support groups.

Further information can be found on the following links:

https://www.carersuk.org/help-and-advice/practical-support/getting-care-and-support/young-carers-and-carers-of-children-under-18

 https://www.dorsetcouncil.gov.uk/dorset-young-carers-service

 

Local Carers Support Group

Just to let you know that there will be a carer peer support group starting in Lyme Regis on 20th January. It will be facilitated by Lin and Joanna from Lyme Forward and will be held at the Baptist Church in Sherborne Lane on Thurs 20th Jan 11.00 – 13.00. They are hoping to make this a monthly event.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

Patient Facilities

Both our Practices offer the following facilities:

Location - The practice is easy to find close to the town centre and is on all main bus routes with bus stops right outside the surgery at both sites.

Parking - Parking on the site

Access for Wheelchair users - The surgery provides access for visitors and patients with disabilities. If you have any particular concerns about access please discuss them with reception prior to your visit.

Access Without Steps - Available.

Named GP Policy

As part of the NHS commitment to providing more personalised care, from June 2015 all practices are required to provide all their Patients with a named GP who will have overall responsibility for the care and support that our surgery provides.  

  •  This will not impact your experience at the practice, the provision of appointments, your treatment, or which GP you can see
  •  You may wonder why your allocated GP is not necessarily the one you see most regularly.  Please be assured that you can still access all of our medical team in exactly the same way as before
  •  Having a named GP does not guarantee you will always be seen by that GP
  •  Please note that the GP responsible for your care may be subject to change and reallocation in the future

You do not need to take any further action, but if you have any questions or wish to know your named GP, please speak to a member of the reception team.

What does ‘accountable’ mean?

This is largely a role of oversight, with the requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.   

What are the named GP’s responsibilities to 75s and over?

This is unchanged from 2014-2015; for patients aged 75 and over the named accountable GP is responsible for:  

  •  working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
  •  ensuring that these patients have access to a health check as set out in section 7.9 of the GMS Contract Regulations.

Does the requirement mean 24-hour responsibility for patients? No. The named GP will not:  

  •  take on vicarious responsibility for the work of other doctors or health professional
  •  take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  •  be the only GP or clinician who will provide care to that patient

Can patients choose their own named GP

In the first instance, patients should simply be allocated a named GP. However, if a patient requests a particular GP, reasonable efforts should be made to accommodate their preference, recognising that there are occasions when the practice may not feel the patient’s preference is suitable.  If you would like to chenge your 'named GP' please email the Practice at administrator.lyme@dorsetgp.nhs.uk 

Do patients have to see the named GP when they book an appointment with the practice?

No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, some practices may see this change as a way to encourage and promote a greater degree of continuity of care for patients.

Arranging Patient Transport

Telephone number for Non-Emergency Patient Transport services (NEPTs)

Booking Patient Transport – Telephone – 01278 727457

From 1 July 2019, booking for NEPTS in Dorset will be handled by the NHS Patient Transport Advice Centre (PTAC).

This means that from this date people requesting transport will need to call a new number 01278 727457.

Callers to PTAC will have their needs assessed by a member of the team and – if eligible – transport will be arranged via the existing provider, E-Zec.

If the caller is not eligible, PTAC will signpost them to other appropriate alternative services such as voluntary car schemes, community transport schemes, public and private transport, whichever best meets their needs.  Healthcare Travel Cost (HTC) reimbursement scheme information will also be made available to them.

The new arrangements will help deliver a consistent approach to NEPTS across the south west of England. It is anticipated that it will make better use of the funds available and help to ensure people who need the service can access it and get to hospital.

Trip Community Transport

These services are available to people unable to access public transport due to where they live or because of physical difficulties. Schemes often use volunteer drivers, provide cars or wheelchair-accessible transport and may be able to give some assistance to passengers from their house to the car and back.

Advance booking is always recommended. They make a charge based on mileage, payment is usually required at the start of the journey and receipts are given so eligible patients can reclaim costs of some journeys. Some schemes also make a booking charge – this will not be refunded.

Please call 01404 46529 or visit http://tripcta.org/ for more details.

Training Practice

We do teach students at this practice. This may involve group video calls to our patients. These calls will be confidemtial & used only teaching purposese. We will always ask you first and get consent to use video calls for teaching